Chase Online Chargeback Management System

By Gavin | August 21, 2018

Doing manual chargebacks can be time-consuming and costly, the online chargeback management system simplifies the chargeback process, and allows merchants to quickly respond to, and track chargebacks through a user-friendly, easy to navigate interface, saving the time and cost of managing chargebacks manually.

chase-online-chargeback-management-system.png

All information is in real time

Our online chargeback system receives chargeback and retrieval request from issuers and debit networks, every day updating that information throughout the day, seven days a week, all information is in real time upon receipt of the chargebacks.

The system compares the information against our transaction history database, and depending on specific criteria may automatically respond to the payment brands on your behalf.

The chargeback management system also serves as a monitoring tool that keeps information and event history in one place making it easy for your analysts to manage the entire dispute process right from their computers, simple drop-down options make it easy to access information.

all-information-is-in-real-time.png

Two levels to view data

There are two levels to view data, the first level has all transaction data with information on credit or debit chargebacks, including retrievals customizable viewing, lets you sort columns, filter data, and remove columns, and also lets you export results and print the case data and documentation.

The second level contains the most important information needed to make decisions right at your fingertips, allowing you to load more or load less information as needed. You can either accept a chargeback, assign it to an analyst in your organization or challenge it.

The different screen provides different usage

If you challenge a chargeback you will need to upload necessary documentation, the event history screen can be used for audits, the screens will provide you with insight into actions taken on each case within your own company, including messages from our chargeback analysts.

As you can see, the online chargeback management system is an efficient and cost-effective way to simplify the chargeback process, call your customer service representative to get access. As you get started you can learn more about the chargeback process by referencing our FAQ page at commerce solutions, JP Morgan Chase.com with our 24-hour Live Support, we are always here to answer your questions and assist you all your payment solution needs.