Chase Mobile Checkout: How to Use the Credit Card Reader
With chase mobile checkout you can accept payments wherever your business takes you, I'm here to show you how to use your card reader.
Start by removing the reader from the packaging and extending the audio plug like this, then select the best stabilizer to fit the size of your smartphone or tablet, attach the stabilizer to the card reader by sliding it through the grooves on the opposite side of the audio plug, then turning it slightly to secure it like this, then place the stabilizer on your mobile device and insert the audio plug into the jack, you should hear a small click once the plug has been pushed in all the way.
Here's a tip for those of you using the Apple IOS version 7 or higher. When you launch the app for the first time, it will prompt you to enable access to your microphone port, this is necessary to swipe cards properly. Once you have the reader in place, you'll need to make your way to the card entry screen, and ensure your device headset volume is turned up all the way, tap sail and enter an amount, then you'll be prompted to swipe the card. This is a card entry screen, you just need to turn up the volume.
When you're on one of these screens, make sure the device and the reader are interacting properly, you may be prompted to let the app access your device's microphone, you'll just select okay, as it's necessary for the card reader to function properly. If you don't allow the app to access the microphone, then the cards data cannot be read and transferred to the app to fix this. You'll need to access your mobile devices settings area, and change the microphone privacy settings.
Now once you're on the card entry screen and the microphone access has been enabled, a green light should appear on the card reader, indicating that you're ready to swipe. when swiping a credit card, a good swipe will register a steady green for up to two seconds, and a bad swipe will register a steady red, if the light flashes red, this means the card is missing some information and you should ask for another method of payment.
Now keep in mind the card reader indicator light is also used to indicate the battery status, and when your battery needs to be charged, it will be a steady read for up to two seconds, in this scenario the enclosed USB cable can be used to charge the card reader. It's probably a good idea to charge it as soon as you receive it. When recharging it will be alternating between amber and green, and it will be a steady green when fully charged and ready to swipe. It's a good idea to fold the audio plug back into its slot in the card reader when you're not using it, and remember always charge the card reader when not in use.
If you have any trouble swiping here, a few tips that may help you. You can swipe in any direction but make sure the magnetic strip traces over the indicator light, and is in direct contact with the little silver tab inside the card reader slot, if you get a card read failure error, try swiping slowly and deliberately, so the reader gets a good chance to read the data on the strip, and make sure the reader is plugged fully into the device. You may need to remove your protective case or purchase a headphone jack extension cable, and lastly don't forget your device's settings, double-check your devices audio volume setting, there should be up and down buttons on the side of your mobile device, and it needs to be all the way up, then make sure access to your microphone is enabled by checking in the settings area for your mobile device, and there you have it, your reader is set up and you're ready to start swiping.